Astrolysisby Ganakys

帮助与常见问题

我们能为您做什么？

以下是大家最常问到的问题的简要解答。没找到您需要的内容？请发邮件至 support@astrolysis.com，我们的工作人员将在两个工作日内回复您。

Some updated product and service details below are in English. This page is not fully translated.

快速入门

注册需要什么？
只需要一个电子邮件地址，就这么简单。注册后再完善您的出生资料——出生日期、时间和地点——即可解锁您的星盘。
如果我不知道确切的出生时间怎么办？
没关系。没有出生时间，我们无法计算宫位和上升星座，但行星位置以及大多数传统解读方式仍然适用。创建资料时将其标记为「大约时间」，AI 在涉及时间相关内容时会相应降低其确定性。
需要付费才能试用吗？
You can start free without a card. The free allowance includes five Ask questions and one tarot reading per day. Paid Individual, Family and Lifetime plans have different allowances; check the plan shown in Settings before purchasing. Learning is included for every Readings account, including free and beta accounts.

账户与账单

How do I change my plan?
From any free-tier prompt, or in Settings → Plan. Payments are processed by Razorpay — in rupees if you are billed in India, in US dollars everywhere else. The exact price and currency are shown before you pay.This part is shown in English: a reviewed translation of the current purchase terms is not available yet.
如何取消订阅？
A purchase made under the current purchase terms is a single payment that does not renew, so there is nothing to cancel. An Individual or Family plan ends when the period you paid for ends; an extra person on a Family plan is covered only while that Family plan is active. If you bought a plan before these terms and want to change or stop it, email support@astrolysis.com.This part is shown in English: a reviewed translation of the current purchase terms is not available yet.
可以申请退款吗？
Plans bought under the current purchase terms are not refundable, except where the law requires a refund or to correct a payment error such as a duplicate charge. Purchases made before these terms keep the terms they were made under. Refund PolicyThis part is shown in English: a reviewed translation of the current purchase terms is not available yet.
支持哪些付款方式？
通过 Razorpay 支持所有主流印度银行卡、UPI、网银以及部分电子钱包。在支持的地区也可使用国际信用卡。

我的星盘

计算结果有多准确？
Western and Vedic planetary charts use Swiss Ephemeris calculations; the Vedic chart uses the Lahiri ayanamsa. Other traditions also use calendar, name or birth-date conventions. A calculation is not scientific evidence for an interpretation. Birth-time uncertainty can affect houses, the rising sign and timing; check the method and uncertainty notes on each tradition page.
可以在同一张星盘上切换不同传统吗？
你可以使用同一份出生资料探索不同传统。它们的历法、黄道体系和制盘方法可能不同，因此星盘与解读不能相互替代。请通过各传统页面了解这些差异。
注册后可以修改出生数据吗？
Edit your birth details in Profiles. A change to the birth details used for calculation creates a new chart revision; cosmetic or no-op edits do not. Earlier chart revisions and their saved readings are retained, rather than silently rewritten or cleared. An older saved reading may therefore describe the details used when it was created. Profiles

AI 问答

我可以问什么？
Ask about the chart context supplied to a thread, or use a reading as a prompt for reflection. The assistant can retrieve matching knowledge-base passages, but a reply may have no retrieved source and AI can make mistakes. Open any citations and check important claims; the assistant is not a trained human astrologer.
有什么是它不会做的？
Crisis-related Ask replies point to crisis resources and qualified human help. Astrolysis does not connect you to a person or provide emergency support. Readings are for reflection, not medical, legal or financial advice. Crisis resources
它会记住我们的对话吗？
会，在同一个对话线程内有记忆，您也可以随时开启新线程。目前还无法单独删除某个线程——如果需要删除，请发邮件至 support@astrolysis.com。

塔罗牌

塔罗牌和我的星盘是分开的吗？
Tarot is a separate reflection tool. Its interpretation uses the cards, spread and any question you enter; the current tarot flow does not send your birth chart or transit context to the AI.
有哪些牌阵可以选择？
One card, past–present–future and Celtic Cross are available. The free daily allowance is one reading; the Individual allowance is ten. Family and Lifetime Pro allowances differ. Where several purchases or beta access apply, the app evaluates the eligible access rather than adding every allowance together. Your current access is shown in the app.

家庭成员

可以添加我的伴侣、孩子或父母吗？
Use Profiles to manage the people saved under your account. The number you can save depends on your current plan and extra-person purchases. A saved profile is not a separate login; compatibility tools compare the profiles available to your account. Profiles
他们需要注册账户吗？
A person saved as a profile does not need a separate account for you to read that profile. There is no self-service transfer of a profile to another account. Do not share your password or assume that creating another account moves the profile or its history.

语言设置

支持哪些语言？
Readings offers 60 interface language choices. Translation coverage varies by page and feature; some text remains in English. Learning lessons are currently published in English.
如何更改解读语言？
前往「设置 → 语言」，或使用侧边栏中的「语言」项。

删除我的数据

如何删除我的账户？
Manage your birth profiles and account in Settings. Closing your account stops access; request permanent record erasure or a data export by emailing support from your registered address.
可以先导出我的数据吗？
There is no one-click full Readings data export yet. Request a copy of the records we hold by emailing support@astrolysis.com from your registered address. The separate Learning export contains Learning records only; it is not an export of your shared Readings account, charts or purchases.

联系我们

请发邮件至 support@astrolysis.com，我们将在两个工作日内回复。关于账单和退款，请查看我们的退款政策。关于隐私问题，请查看我们的隐私政策。

危机援助资源

如果您正处于危机中，请与真实的人交谈。

Astrolysis is a reflective tool, not a crisis or emergency service. If you are in danger or thinking about harming yourself or someone else, contact local emergency services or qualified human help. Service hours, charges and availability depend on the provider and your location; an entry here does not guarantee an immediate response.

Service details checked on 3 October 2026. Follow the provider links for current availability. Language selection does not establish your country, and short codes may only work locally.

如果您正面临紧急人身危险，请立即拨打当地紧急求助电话。