Astrolysisby Ganakys

Help & FAQ

Hoe kunnen we helpen?

Korte antwoorden op de dingen die mensen het vaakst vragen. Vind je niet wat je nodig hebt? Mail support@astrolysis.com en een mens antwoordt binnen twee werkdagen.

Some updated product and service details below are in English. This page is not fully translated.

Aan de slag

Wat heb ik nodig om aan te melden?
Een e-mailadres. Dat is het. Je kunt je geboorteprofiel daarna voltooien — datum, tijd en plaats — om je horoscoop te ontgrendelen.
Wat als ik mijn exacte geboortetijd niet weet?
Geen probleem. Zonder tijd kunnen we huizen of de ascendant niet berekenen, maar planeetposities en de meeste traditionele lenzen werken nog. Markeer het profiel als "bij benadering" wanneer je het maakt en de AI verzacht zijn vertrouwen waar tijd ertoe doet.
Moet ik betalen om het te proberen?
You can start free without a card. The free allowance includes five Ask questions and one tarot reading per day. Paid Individual, Family and Lifetime plans have different allowances; check the plan shown in Settings before purchasing. Learning is included for every Readings account, including free and beta accounts.

Account & facturering

How do I change my plan?
From any free-tier prompt, or in Settings → Plan. Payments are processed by Razorpay — in rupees if you are billed in India, in US dollars everywhere else. The exact price and currency are shown before you pay.This part is shown in English: a reviewed translation of the current purchase terms is not available yet.
Hoe annuleer ik?
A purchase made under the current purchase terms is a single payment that does not renew, so there is nothing to cancel. An Individual or Family plan ends when the period you paid for ends; an extra person on a Family plan is covered only while that Family plan is active. If you bought a plan before these terms and want to change or stop it, email support@astrolysis.com.This part is shown in English: a reviewed translation of the current purchase terms is not available yet.
Kan ik een terugbetaling krijgen?
Plans bought under the current purchase terms are not refundable, except where the law requires a refund or to correct a payment error such as a duplicate charge. Purchases made before these terms keep the terms they were made under. Refund PolicyThis part is shown in English: a reviewed translation of the current purchase terms is not available yet.
Welke betaalmethoden worden geaccepteerd?
Alle grote Indiase kaarten, UPI, netbankieren en geselecteerde wallets via Razorpay. Internationale kaarten worden geaccepteerd waar ondersteund.

Mijn horoscoop

Hoe nauwkeurig zijn de berekeningen?
Western and Vedic planetary charts use Swiss Ephemeris calculations; the Vedic chart uses the Lahiri ayanamsa. Other traditions also use calendar, name or birth-date conventions. A calculation is not scientific evidence for an interpretation. Birth-time uncertainty can affect houses, the rising sign and timing; check the method and uncertainty notes on each tradition page.
Kan ik op dezelfde horoscoop tradities wisselen?
Je kunt verschillende tradities verkennen met dezelfde geboortegegevens. Hun kalenders, dierenriemsystemen en horoscoopmethoden kunnen verschillen, dus hun horoscopen en duidingen zijn niet onderling uitwisselbaar. Verken deze verschillen op de traditiepagina’s.
Kan ik mijn geboortegegevens na aanmelding bewerken?
Edit your birth details in Profiles. A change to the birth details used for calculation creates a new chart revision; cosmetic or no-op edits do not. Earlier chart revisions and their saved readings are retained, rather than silently rewritten or cleared. An older saved reading may therefore describe the details used when it was created. Profiles

AI Vraag

Wat kan ik vragen?
Ask about the chart context supplied to a thread, or use a reading as a prompt for reflection. The assistant can retrieve matching knowledge-base passages, but a reply may have no retrieved source and AI can make mistakes. Open any citations and check important claims; the assistant is not a trained human astrologer.
Wat doet hij niet?
Crisis-related Ask replies point to crisis resources and qualified human help. Astrolysis does not connect you to a person or provide emergency support. Readings are for reflection, not medical, legal or financial advice. Crisis resources
Onthoudt hij ons gesprek?
Ja, binnen een thread, en je kunt elk moment een nieuwe thread starten. Eén afzonderlijke thread verwijderen kan nog niet — mail support@astrolysis.com als er een weg moet.

Tarot

Is tarot los van mijn horoscoop?
Tarot is a separate reflection tool. Its interpretation uses the cards, spread and any question you enter; the current tarot flow does not send your birth chart or transit context to the AI.
Welke spreads zijn beschikbaar?
One card, past–present–future and Celtic Cross are available. The free daily allowance is one reading; the Individual allowance is ten. Family and Lifetime Pro allowances differ. Where several purchases or beta access apply, the app evaluates the eligible access rather than adding every allowance together. Your current access is shown in the app.

Familieleden

Kan ik mijn partner, kind of ouder toevoegen?
Use Profiles to manage the people saved under your account. The number you can save depends on your current plan and extra-person purchases. A saved profile is not a separate login; compatibility tools compare the profiles available to your account. Profiles
Hebben zij een account nodig?
A person saved as a profile does not need a separate account for you to read that profile. There is no self-service transfer of a profile to another account. Do not share your password or assume that creating another account moves the profile or its history.

Talen

Welke talen ondersteunen jullie?
Readings offers 60 interface language choices. Translation coverage varies by page and feature; some text remains in English. Learning lessons are currently published in English.
Hoe wijzig ik mijn leestaal?
Instellingen → Taal, of het item Taal in de zijbalk.

Mijn gegevens verwijderen

Hoe verwijder ik mijn account?
Manage your birth profiles and account in Settings. Closing your account stops access; request permanent record erasure or a data export by emailing support from your registered address.
Kan ik mijn gegevens eerst exporteren?
There is no one-click full Readings data export yet. Request a copy of the records we hold by emailing support@astrolysis.com from your registered address. The separate Learning export contains Learning records only; it is not an export of your shared Readings account, charts or purchases.

Contact

Mail support@astrolysis.com. We antwoorden binnen twee werkdagen. Voor facturering en terugbetalingen, zie ons Terugbetalingsbeleid. Voor privacyvragen, zie ons Privacybeleid.

Hulpbronnen bij crisis

In crisis? Praat alsjeblieft met een mens.

Astrolysis is a reflective tool, not a crisis or emergency service. If you are in danger or thinking about harming yourself or someone else, contact local emergency services or qualified human help. Service hours, charges and availability depend on the provider and your location; an entry here does not guarantee an immediate response.

Service details checked on 3 October 2026. Follow the provider links for current availability. Language selection does not establish your country, and short codes may only work locally.

Als je in onmiddellijk fysiek gevaar bent, bel je lokale alarmnummer.