Astrolysisby Ganakys

ヘルプ & よくある質問

何かお困りですか？

よく寄せられる質問への簡単な回答をまとめました。お探しの内容が見つからない場合は、support@astrolysis.com までメールをお送りください。担当者が2営業日以内にご返信します。

Some updated product and service details below are in English. This page is not fully translated.

はじめに

登録に必要なものは何ですか？
メールアドレスだけです。それだけでOKです。チャートを表示するための誕生日プロフィール（生年月日・時刻・場所）は、後から入力できます。
正確な生まれた時刻がわからない場合はどうすればいいですか？
大丈夫です。時刻がないとハウスやアセンダントは計算できませんが、惑星の位置やほとんどの占星術的な解釈は問題なく機能します。プロフィール作成時に「おおよその時刻」として設定すると、AIが時刻に関係する部分の確信度を抑えた表現にします。
試すのに料金はかかりますか？
You can start free without a card. The free allowance includes five Ask questions and one tarot reading per day. Paid Individual, Family and Lifetime plans have different allowances; check the plan shown in Settings before purchasing. Learning is included for every Readings account, including free and beta accounts.

アカウントと料金

How do I change my plan?
From any free-tier prompt, or in Settings → Plan. Payments are processed by Razorpay — in rupees if you are billed in India, in US dollars everywhere else. The exact price and currency are shown before you pay.This part is shown in English: a reviewed translation of the current purchase terms is not available yet.
解約するにはどうすればいいですか？
A purchase made under the current purchase terms is a single payment that does not renew, so there is nothing to cancel. An Individual or Family plan ends when the period you paid for ends; an extra person on a Family plan is covered only while that Family plan is active. If you bought a plan before these terms and want to change or stop it, email support@astrolysis.com.This part is shown in English: a reviewed translation of the current purchase terms is not available yet.
返金はできますか？
Plans bought under the current purchase terms are not refundable, except where the law requires a refund or to correct a payment error such as a duplicate charge. Purchases made before these terms keep the terms they were made under. Refund PolicyThis part is shown in English: a reviewed translation of the current purchase terms is not available yet.
どの支払い方法が使えますか？
主要なインド発行カード、UPI、ネットバンキング、および一部のウォレットがRazorpay経由でご利用いただけます。対応している地域では国際カードも使用できます。

マイチャート

計算の精度はどのくらいですか？
Western and Vedic planetary charts use Swiss Ephemeris calculations; the Vedic chart uses the Lahiri ayanamsa. Other traditions also use calendar, name or birth-date conventions. A calculation is not scientific evidence for an interpretation. Birth-time uncertainty can affect houses, the rising sign and timing; check the method and uncertainty notes on each tradition page.
同じチャートで占星術の流派を切り替えられますか？
同じ出生情報を使って、異なる伝統を探索できます。ただし、暦、黄道体系、チャートの作成方法が異なる場合があるため、チャートや解釈をそのまま置き換えることはできません。各伝統のページで違いを確認してください。
登録後に生年月日データを編集できますか？
Edit your birth details in Profiles. A change to the birth details used for calculation creates a new chart revision; cosmetic or no-op edits do not. Earlier chart revisions and their saved readings are retained, rather than silently rewritten or cleared. An older saved reading may therefore describe the details used when it was created. Profiles

AIへの質問

どんなことを質問できますか？
Ask about the chart context supplied to a thread, or use a reading as a prompt for reflection. The assistant can retrieve matching knowledge-base passages, but a reply may have no retrieved source and AI can make mistakes. Open any citations and check important claims; the assistant is not a trained human astrologer.
できないことはありますか？
Crisis-related Ask replies point to crisis resources and qualified human help. Astrolysis does not connect you to a person or provide emergency support. Readings are for reflection, not medical, legal or financial advice. Crisis resources
会話の内容を覚えていますか？
はい、スレッド内では記憶しています。新しいスレッドはいつでも始められます。個別のスレッドを削除する方法はまだありません。削除が必要な場合は support@astrolysis.com までご連絡ください。

タロット

タロットはチャートとは別のものですか？
Tarot is a separate reflection tool. Its interpretation uses the cards, spread and any question you enter; the current tarot flow does not send your birth chart or transit context to the AI.
どんなスプレッドが使えますか？
One card, past–present–future and Celtic Cross are available. The free daily allowance is one reading; the Individual allowance is ten. Family and Lifetime Pro allowances differ. Where several purchases or beta access apply, the app evaluates the eligible access rather than adding every allowance together. Your current access is shown in the app.

家族メンバー

パートナーや子ども、親を追加できますか？
Use Profiles to manage the people saved under your account. The number you can save depends on your current plan and extra-person purchases. A saved profile is not a separate login; compatibility tools compare the profiles available to your account. Profiles
追加する相手もアカウントを作る必要がありますか？
A person saved as a profile does not need a separate account for you to read that profile. There is no self-service transfer of a profile to another account. Do not share your password or assume that creating another account moves the profile or its history.

言語

どの言語に対応していますか？
Readings offers 60 interface language choices. Translation coverage varies by page and feature; some text remains in English. Learning lessons are currently published in English.
リーディングの言語を変えるにはどうすればいいですか？
設定 → 言語、またはサイドバーの「言語」から変更できます。

データの削除

アカウントを削除するにはどうすればいいですか？
Manage your birth profiles and account in Settings. Closing your account stops access; request permanent record erasure or a data export by emailing support from your registered address.
削除前にデータをエクスポートできますか？
There is no one-click full Readings data export yet. Request a copy of the records we hold by emailing support@astrolysis.com from your registered address. The separate Learning export contains Learning records only; it is not an export of your shared Readings account, charts or purchases.

お問い合わせ

support@astrolysis.com までメールをお送りください。2営業日以内にご返信します。料金や返金については返金ポリシーを、プライバシーに関するご質問はプライバシーポリシーをご覧ください。

危機サポート情報

つらいときは、ひとりで抱え込まないでください。

Astrolysis is a reflective tool, not a crisis or emergency service. If you are in danger or thinking about harming yourself or someone else, contact local emergency services or qualified human help. Service hours, charges and availability depend on the provider and your location; an entry here does not guarantee an immediate response.

Service details checked on 3 October 2026. Follow the provider links for current availability. Language selection does not establish your country, and short codes may only work locally.

身の危険を感じている場合は、すぐに地域の緊急番号に電話してください。