Astrolysisby Ganakys

Aiuto e FAQ

Come possiamo aiutarti?

Risposte brevi alle domande più frequenti. Non trovi quello che ti serve? Scrivi a support@astrolysis.com e un essere umano risponderà entro due giorni lavorativi.

Some updated product and service details below are in English. This page is not fully translated.

Per iniziare

Cosa mi serve per registrarmi?
Un indirizzo email. Tutto qui. Puoi completare il profilo di nascita dopo — data, ora e luogo — per sbloccare il tuo tema.
Cosa faccio se non conosco l'ora esatta di nascita?
Va bene. Senza ora non possiamo calcolare le case o l'ascendente, ma le posizioni dei pianeti e gran parte delle lenti tradizionali funzionano comunque. Quando crei il profilo, segnalo come «approssimativo» e l'IA modererà le sue certezze dove il tempo conta.
Devo pagare per provarlo?
You can start free without a card. The free allowance includes five Ask questions and one tarot reading per day. Paid Individual, Family and Lifetime plans have different allowances; check the plan shown in Settings before purchasing. Learning is included for every Readings account, including free and beta accounts.

Account e fatturazione

How do I change my plan?
From any free-tier prompt, or in Settings → Plan. Payments are processed by Razorpay — in rupees if you are billed in India, in US dollars everywhere else. The exact price and currency are shown before you pay.This part is shown in English: a reviewed translation of the current purchase terms is not available yet.
Come cancello?
A purchase made under the current purchase terms is a single payment that does not renew, so there is nothing to cancel. An Individual or Family plan ends when the period you paid for ends; an extra person on a Family plan is covered only while that Family plan is active. If you bought a plan before these terms and want to change or stop it, email support@astrolysis.com.This part is shown in English: a reviewed translation of the current purchase terms is not available yet.
Posso avere un rimborso?
Plans bought under the current purchase terms are not refundable, except where the law requires a refund or to correct a payment error such as a duplicate charge. Purchases made before these terms keep the terms they were made under. Refund PolicyThis part is shown in English: a reviewed translation of the current purchase terms is not available yet.
Quali metodi di pagamento sono accettati?
Tutte le principali carte indiane, UPI, net-banking e wallet selezionati tramite Razorpay. Le carte internazionali sono accettate dove supportate.

Il mio tema

Quanto sono accurati i calcoli?
Western and Vedic planetary charts use Swiss Ephemeris calculations; the Vedic chart uses the Lahiri ayanamsa. Other traditions also use calendar, name or birth-date conventions. A calculation is not scientific evidence for an interpretation. Birth-time uncertainty can affect houses, the rising sign and timing; check the method and uncertainty notes on each tradition page.
Posso cambiare tradizione sullo stesso tema?
Puoi esplorare diverse tradizioni usando gli stessi dati di nascita. Calendari, sistemi zodiacali e metodi del tema possono variare, quindi i loro temi e le loro interpretazioni non sono intercambiabili. Esplora queste differenze nelle pagine delle tradizioni.
Posso modificare i dati di nascita dopo la registrazione?
Edit your birth details in Profiles. A change to the birth details used for calculation creates a new chart revision; cosmetic or no-op edits do not. Earlier chart revisions and their saved readings are retained, rather than silently rewritten or cleared. An older saved reading may therefore describe the details used when it was created. Profiles

L'IA «Chiedi»

Cosa posso chiedere?
Ask about the chart context supplied to a thread, or use a reading as a prompt for reflection. The assistant can retrieve matching knowledge-base passages, but a reply may have no retrieved source and AI can make mistakes. Open any citations and check important claims; the assistant is not a trained human astrologer.
Cosa non farà?
Crisis-related Ask replies point to crisis resources and qualified human help. Astrolysis does not connect you to a person or provide emergency support. Readings are for reflection, not medical, legal or financial advice. Crisis resources
Si ricorda della nostra conversazione?
Sì, all'interno di un thread, e puoi iniziarne uno nuovo quando vuoi. Non è ancora possibile eliminare un singolo thread — scrivi a support@astrolysis.com se ne vuoi rimuovere uno.

Tarocchi

I tarocchi sono separati dal mio tema?
Tarot is a separate reflection tool. Its interpretation uses the cards, spread and any question you enter; the current tarot flow does not send your birth chart or transit context to the AI.
Quali schemi sono disponibili?
One card, past–present–future and Celtic Cross are available. The free daily allowance is one reading; the Individual allowance is ten. Family and Lifetime Pro allowances differ. Where several purchases or beta access apply, the app evaluates the eligible access rather than adding every allowance together. Your current access is shown in the app.

Membri della famiglia

Posso aggiungere il partner, i figli o un genitore?
Use Profiles to manage the people saved under your account. The number you can save depends on your current plan and extra-person purchases. A saved profile is not a separate login; compatibility tools compare the profiles available to your account. Profiles
Devono avere un account?
A person saved as a profile does not need a separate account for you to read that profile. There is no self-service transfer of a profile to another account. Do not share your password or assume that creating another account moves the profile or its history.

Lingue

Quali lingue supportate?
Readings offers 60 interface language choices. Translation coverage varies by page and feature; some text remains in English. Learning lessons are currently published in English.
Come cambio la lingua di lettura?
Impostazioni → Lingua, oppure la voce Lingua nella barra laterale.

Eliminare i miei dati

Come elimino il mio account?
Manage your birth profiles and account in Settings. Closing your account stops access; request permanent record erasure or a data export by emailing support from your registered address.
Posso esportare i miei dati prima?
There is no one-click full Readings data export yet. Request a copy of the records we hold by emailing support@astrolysis.com from your registered address. The separate Learning export contains Learning records only; it is not an export of your shared Readings account, charts or purchases.

Contattaci

Scrivi a support@astrolysis.com. Rispondiamo entro due giorni lavorativi. Per fatturazione e rimborsi, vedi la nostra Politica di rimborso. Per domande sulla privacy, vedi la nostra Informativa sulla privacy.

Risorse di crisi

Se sei in crisi, parla con una persona.

Astrolysis is a reflective tool, not a crisis or emergency service. If you are in danger or thinking about harming yourself or someone else, contact local emergency services or qualified human help. Service hours, charges and availability depend on the provider and your location; an entry here does not guarantee an immediate response.

Service details checked on 3 October 2026. Follow the provider links for current availability. Language selection does not establish your country, and short codes may only work locally.

Se sei in pericolo fisico immediato, chiama il numero di emergenza locale.