Astrolysisby Ganakys

Bantuan & FAQ

Bagaimana kami bisa membantu?

Jawaban singkat untuk hal-hal yang paling banyak ditanyakan. Tidak menemukan yang kamu butuhkan? Email support@astrolysis.com dan seorang manusia akan membalas dalam dua hari kerja.

Some updated product and service details below are in English. This page is not fully translated.

Memulai

Apa yang saya butuhkan untuk mendaftar?
Alamat email. Itu saja. Kamu dapat melengkapi profil kelahiranmu setelahnya — tanggal, waktu, dan tempat — untuk membuka baganmu.
Bagaimana jika saya tidak tahu waktu kelahiran pastinya?
Tidak apa-apa. Tanpa waktu kami tidak bisa menghitung rumah atau tanda bintang yang naik, tetapi posisi planet dan sebagian besar lensa tradisi tetap bekerja. Tandai profil sebagai "perkiraan" saat kamu membuatnya dan AI akan melembutkan tingkat kepercayaannya di mana waktu penting.
Apakah saya harus bayar untuk mencobanya?
You can start free without a card. The free allowance includes five Ask questions and one tarot reading per day. Paid Individual, Family and Lifetime plans have different allowances; check the plan shown in Settings before purchasing. Learning is included for every Readings account, including free and beta accounts.

Akun & tagihan

How do I change my plan?
From any free-tier prompt, or in Settings → Plan. Payments are processed by Razorpay — in rupees if you are billed in India, in US dollars everywhere else. The exact price and currency are shown before you pay.This part is shown in English: a reviewed translation of the current purchase terms is not available yet.
Bagaimana cara saya membatalkan?
A purchase made under the current purchase terms is a single payment that does not renew, so there is nothing to cancel. An Individual or Family plan ends when the period you paid for ends; an extra person on a Family plan is covered only while that Family plan is active. If you bought a plan before these terms and want to change or stop it, email support@astrolysis.com.This part is shown in English: a reviewed translation of the current purchase terms is not available yet.
Bisakah saya mendapatkan pengembalian dana?
Plans bought under the current purchase terms are not refundable, except where the law requires a refund or to correct a payment error such as a duplicate charge. Purchases made before these terms keep the terms they were made under. Refund PolicyThis part is shown in English: a reviewed translation of the current purchase terms is not available yet.
Metode pembayaran apa yang diterima?
Semua kartu utama India, UPI, net-banking, dan dompet tertentu via Razorpay. Kartu internasional diterima di mana didukung.

Baganku

Seberapa akurat perhitungannya?
Western and Vedic planetary charts use Swiss Ephemeris calculations; the Vedic chart uses the Lahiri ayanamsa. Other traditions also use calendar, name or birth-date conventions. A calculation is not scientific evidence for an interpretation. Birth-time uncertainty can affect houses, the rising sign and timing; check the method and uncertainty notes on each tradition page.
Bisakah saya mengganti tradisi pada bagan yang sama?
Anda dapat menjelajahi berbagai tradisi menggunakan detail kelahiran yang sama. Kalender, sistem zodiak, dan metode penyusunan bagannya dapat berbeda, sehingga bagan dan interpretasinya tidak dapat saling dipertukarkan. Gunakan halaman tradisi untuk menjelajahi perbedaan ini.
Bisakah saya mengedit data kelahiranku setelah mendaftar?
Edit your birth details in Profiles. A change to the birth details used for calculation creates a new chart revision; cosmetic or no-op edits do not. Earlier chart revisions and their saved readings are retained, rather than silently rewritten or cleared. An older saved reading may therefore describe the details used when it was created. Profiles

Tanya AI

Apa yang bisa saya tanyakan?
Ask about the chart context supplied to a thread, or use a reading as a prompt for reflection. The assistant can retrieve matching knowledge-base passages, but a reply may have no retrieved source and AI can make mistakes. Open any citations and check important claims; the assistant is not a trained human astrologer.
Apa yang tidak akan ia lakukan?
Crisis-related Ask replies point to crisis resources and qualified human help. Astrolysis does not connect you to a person or provide emergency support. Readings are for reflection, not medical, legal or financial advice. Crisis resources
Apakah ia mengingat percakapan kita?
Ya, dalam satu thread, dan kamu bisa memulai thread baru kapan saja. Belum ada cara menghapus satu thread — kirim email ke support@astrolysis.com jika ada yang perlu dihapus.

Tarot

Apakah tarot terpisah dari baganku?
Tarot is a separate reflection tool. Its interpretation uses the cards, spread and any question you enter; the current tarot flow does not send your birth chart or transit context to the AI.
Spread mana yang tersedia?
One card, past–present–future and Celtic Cross are available. The free daily allowance is one reading; the Individual allowance is ten. Family and Lifetime Pro allowances differ. Where several purchases or beta access apply, the app evaluates the eligible access rather than adding every allowance together. Your current access is shown in the app.

Anggota keluarga

Bisakah saya menambahkan pasangan, anak, atau orang tua saya?
Use Profiles to manage the people saved under your account. The number you can save depends on your current plan and extra-person purchases. A saved profile is not a separate login; compatibility tools compare the profiles available to your account. Profiles
Apakah mereka butuh akun?
A person saved as a profile does not need a separate account for you to read that profile. There is no self-service transfer of a profile to another account. Do not share your password or assume that creating another account moves the profile or its history.

Bahasa

Bahasa mana yang kalian dukung?
Readings offers 60 interface language choices. Translation coverage varies by page and feature; some text remains in English. Learning lessons are currently published in English.
Bagaimana cara saya mengganti bahasa bacaan saya?
Pengaturan → Bahasa, atau item Bahasa di bilah sisi.

Menghapus dataku

Bagaimana cara saya menghapus akun saya?
Manage your birth profiles and account in Settings. Closing your account stops access; request permanent record erasure or a data export by emailing support from your registered address.
Bisakah saya mengekspor data saya dulu?
There is no one-click full Readings data export yet. Request a copy of the records we hold by emailing support@astrolysis.com from your registered address. The separate Learning export contains Learning records only; it is not an export of your shared Readings account, charts or purchases.

Hubungi kami

Email support@astrolysis.com. Kami membalas dalam dua hari kerja. Untuk tagihan dan pengembalian dana, lihat Kebijakan Pengembalian Dana. Untuk pertanyaan privasi, lihat Kebijakan Privasi kami.

Sumber daya krisis

Jika kamu dalam krisis, tolong bicara dengan seseorang.

Astrolysis is a reflective tool, not a crisis or emergency service. If you are in danger or thinking about harming yourself or someone else, contact local emergency services or qualified human help. Service hours, charges and availability depend on the provider and your location; an entry here does not guarantee an immediate response.

Service details checked on 3 October 2026. Follow the provider links for current availability. Language selection does not establish your country, and short codes may only work locally.

Jika kamu dalam bahaya fisik segera, tolong telepon nomor darurat lokalmu.