Astrolysisby Ganakys

Aide & FAQ

Comment pouvons-nous vous aider ?

Des réponses courtes aux questions les plus fréquentes. Vous ne trouvez pas ce qu'il vous faut ? Écrivez à support@astrolysis.com et un membre de l'équipe vous répondra dans les deux jours ouvrés.

Some updated product and service details below are in English. This page is not fully translated.

Premiers pas

De quoi ai-je besoin pour m'inscrire ?
D'une adresse e-mail, c'est tout. Vous pourrez compléter votre profil natal ensuite — date, heure et lieu de naissance — pour accéder à votre thème.
Et si je ne connais pas mon heure de naissance exacte ?
Pas de problème. Sans heure, nous ne pouvons pas calculer les maisons ni l'ascendant, mais les positions planétaires et la plupart des traditions fonctionnent quand même. Cochez la case « approximative » à la création du profil et l'IA nuancera ses interprétations là où l'heure compte.
Dois-je payer pour essayer ?
You can start free without a card. The free allowance includes five Ask questions and one tarot reading per day. Paid Individual, Family and Lifetime plans have different allowances; check the plan shown in Settings before purchasing. Learning is included for every Readings account, including free and beta accounts.

Compte & facturation

How do I change my plan?
From any free-tier prompt, or in Settings → Plan. Payments are processed by Razorpay — in rupees if you are billed in India, in US dollars everywhere else. The exact price and currency are shown before you pay.This part is shown in English: a reviewed translation of the current purchase terms is not available yet.
Comment résilier ?
A purchase made under the current purchase terms is a single payment that does not renew, so there is nothing to cancel. An Individual or Family plan ends when the period you paid for ends; an extra person on a Family plan is covered only while that Family plan is active. If you bought a plan before these terms and want to change or stop it, email support@astrolysis.com.This part is shown in English: a reviewed translation of the current purchase terms is not available yet.
Puis-je obtenir un remboursement ?
Plans bought under the current purchase terms are not refundable, except where the law requires a refund or to correct a payment error such as a duplicate charge. Purchases made before these terms keep the terms they were made under. Refund PolicyThis part is shown in English: a reviewed translation of the current purchase terms is not available yet.
Quels moyens de paiement sont acceptés ?
Toutes les principales cartes indiennes, UPI, net-banking et certains portefeuilles électroniques via Razorpay. Les cartes internationales sont acceptées selon les pays.

Mon thème

Quelle est la précision des calculs ?
Western and Vedic planetary charts use Swiss Ephemeris calculations; the Vedic chart uses the Lahiri ayanamsa. Other traditions also use calendar, name or birth-date conventions. A calculation is not scientific evidence for an interpretation. Birth-time uncertainty can affect houses, the rising sign and timing; check the method and uncertainty notes on each tradition page.
Puis-je changer de tradition sur le même thème ?
Vous pouvez explorer différentes traditions avec les mêmes données de naissance. Leurs calendriers, systèmes zodiacaux et méthodes de calcul peuvent différer ; leurs thèmes et interprétations ne sont donc pas interchangeables. Explorez ces différences sur les pages des traditions.
Puis-je modifier mes données de naissance après l'inscription ?
Edit your birth details in Profiles. A change to the birth details used for calculation creates a new chart revision; cosmetic or no-op edits do not. Earlier chart revisions and their saved readings are retained, rather than silently rewritten or cleared. An older saved reading may therefore describe the details used when it was created. Profiles

L'IA Ask

Que puis-je demander ?
Ask about the chart context supplied to a thread, or use a reading as a prompt for reflection. The assistant can retrieve matching knowledge-base passages, but a reply may have no retrieved source and AI can make mistakes. Open any citations and check important claims; the assistant is not a trained human astrologer.
Qu'est-ce qu'elle ne fera pas ?
Crisis-related Ask replies point to crisis resources and qualified human help. Astrolysis does not connect you to a person or provide emergency support. Readings are for reflection, not medical, legal or financial advice. Crisis resources
Se souvient-elle de notre conversation ?
Oui, au sein d'un fil de discussion, et vous pouvez en démarrer un nouveau à tout moment. Il n'est pas encore possible de supprimer un fil en particulier — écrivez à support@astrolysis.com si vous souhaitez en faire retirer un.

Tarot

Le tarot est-il indépendant de mon thème ?
Tarot is a separate reflection tool. Its interpretation uses the cards, spread and any question you enter; the current tarot flow does not send your birth chart or transit context to the AI.
Quels tirages sont disponibles ?
One card, past–present–future and Celtic Cross are available. The free daily allowance is one reading; the Individual allowance is ten. Family and Lifetime Pro allowances differ. Where several purchases or beta access apply, the app evaluates the eligible access rather than adding every allowance together. Your current access is shown in the app.

Membres de la famille

Puis-je ajouter mon/ma partenaire, mon enfant ou mon parent ?
Use Profiles to manage the people saved under your account. The number you can save depends on your current plan and extra-person purchases. A saved profile is not a separate login; compatibility tools compare the profiles available to your account. Profiles
Ont-ils besoin d'un compte ?
A person saved as a profile does not need a separate account for you to read that profile. There is no self-service transfer of a profile to another account. Do not share your password or assume that creating another account moves the profile or its history.

Langues

Quelles langues sont disponibles ?
Readings offers 60 interface language choices. Translation coverage varies by page and feature; some text remains in English. Learning lessons are currently published in English.
Comment changer la langue de mes lectures ?
Paramètres → Langue, ou l'entrée Langue dans la barre latérale.

Supprimer mes données

Comment supprimer mon compte ?
Manage your birth profiles and account in Settings. Closing your account stops access; request permanent record erasure or a data export by emailing support from your registered address.
Puis-je exporter mes données au préalable ?
There is no one-click full Readings data export yet. Request a copy of the records we hold by emailing support@astrolysis.com from your registered address. The separate Learning export contains Learning records only; it is not an export of your shared Readings account, charts or purchases.

Nous contacter

Écrivez à support@astrolysis.com. Nous répondons dans les deux jours ouvrés. Pour la facturation et les remboursements, consultez notre Politique de remboursement. Pour les questions relatives à la vie privée, consultez notre Politique de confidentialité.

Ressources en cas de crise

Si vous traversez une crise, parlez à quelqu'un.

Astrolysis is a reflective tool, not a crisis or emergency service. If you are in danger or thinking about harming yourself or someone else, contact local emergency services or qualified human help. Service hours, charges and availability depend on the provider and your location; an entry here does not guarantee an immediate response.

Service details checked on 3 October 2026. Follow the provider links for current availability. Language selection does not establish your country, and short codes may only work locally.

Si vous êtes en danger physique immédiat, appelez le numéro d'urgence local.